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E-Governance

Strategic Planning, covering

• Development of e-Government program at the national and state levels

• Design and development of e-Government strategies, blueprints and roadmaps for central government departments and agencies

• Providing Program Management to e-Government initiatives at the National and State levels

• Undertaking Project Development work in relation to specific e-Government projects including Mission Mode Project

• Project Conceptualization

• Project Architecture

• Preparation of Business Models, and Service Level Agreements

• Preparation of RFPs

• Bid Process Management

Design & Development of

• Government process re-engineering model

• PPP models

• Feasibility studies

• Legal Reform models

• Business models

• Project Implementation Support involving:

• Project monitoring and evaluation

• SLA monitoring

• Issue management

• Project appraisal (mid-term)

Post-Implementation Services in projects:

• Conducting security audit

• Conducting application audit

• Undertaking quality assurance activities

• Conducting assessment of projects adopting the EAF framework


Vision:
To enable Citizens to access information and services of the Government in an efficient, convenient, transparent and cost-effective way.


Scope:

The scope of e-Governance includes primary service components; Government-to-Citizen (G2C), Government-to-Business (G2B), Government-to-Government (G2G)

Features: To provide SMART government to Citizens

Simple
Moral
Accountable
Responsive
Transparent


Advantages to Citizen:

G4C (Government for Citizens)
Improved accessibility of Government Services
Quick Response
Status of application (Online)
Saves money (frequent travel avoided)
Saves time( application processing takes less than a day)
Transparency

Advantages to Government Officials

G4C (Government for Citizens)
Minimal direct interaction with citizen (better output)
Work flow automated ( application moves in a predefined flow): minimum errors (misplacement, wrong dispatch etc are avoided)
Reduction in time (no physical movement of the file)
Lesser dependency on class IV staff
Information available at a click
Better monitoring facility ( status online)
Better metrics ( time taken by each official can be monitored)
Input to performance evaluation
Saves money (frequent field queries and related overheads such as travel of both staff and citizen are avoided)
Accountability is better